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Terms and Conditions

Last updated: 10 September 2026

1. Who you are buying from

The online courses and the community described on this website are sold by:

CAVALDOG SRL
Via Pavone 24/1, 10010 Banchette (TO), Italy
VAT / P.IVA: IT13078360016
Email: support@claudiopiccoli.com

CAVALDOG SRL trades under the name Dogs in Action Photography by Claudio Piccoli. Claudio Piccoli acts as the legal representative of the company. In these Terms, "we", "us" and "our" mean CAVALDOG SRL; "you" means the person who places the order.

These Terms apply to the online courses and to the community subscription. Live workshops are governed by separate Terms and Conditions, available on the workshop pages.

2. What these Terms are

These Terms form the contract between you and us. By placing an order you confirm that you have read them and that you accept them. If you do not accept them, please do not place an order.

You must be at least 18 years old to purchase.

3. The products

Online courses. Pre-recorded video lessons, written materials and downloadable resources, delivered through our members' area. The description on the sales page of each course states what is included.

Community subscription. Continuous access to the community area and to the activities described on its page, on a monthly or annual basis.

Where a course includes personal feedback, mentoring or live sessions, the sales page states how many are included and for how long they remain available.

4. How the contract is made

You select the product, you provide the information requested, you accept these Terms and you complete the payment. The contract is concluded when we confirm your order by email. That email also contains your access credentials or the link to create them.

If we cannot accept your order, for example because the product is no longer available or the payment was not authorised, we will tell you and refund anything you have paid.

5. Prices

Prices are shown on the sales page of each product and include VAT where VAT is due. Applicable taxes are calculated at checkout on the basis of the country you declare.

Bank charges or currency conversion fees applied by your own bank or card issuer are not ours and we cannot refund them.

6. Payment

Single payment. You pay the full price at once and you obtain access immediately upon confirmation of payment.

Payment in 12 monthly instalments. For some courses we allow you to pay a different total price in twelve monthly instalments. This is a deferred payment arrangement, not a different product: the agreed price is the total price, and you obtain full access from the first instalment, before you have finished paying.

This means:

  • the twelve instalments are charged automatically to the payment method you provide, on the same day of each month;

  • it is your responsibility to keep that payment method valid;

  • if an instalment fails, we will notify you and you will have 15 days to pay it. During that period access continues;

  • if the instalment is still unpaid after those 15 days, we may suspend your access. Access is restored when the outstanding instalment is paid;

  • if the instalment remains unpaid for 30 days after our notice, we may terminate the contract for your breach and withdraw access. In that case the instalments already paid are not refunded, and we may claim the instalments still outstanding, because the entire course was made available to you in full from the outset;

  • you may also settle the outstanding balance early at any time, at no extra cost.

Payments are processed by our payment providers. We do not hold your card number.

7. Right of withdrawal, please read this carefully

If you are a consumer resident in the European Union you normally have 14 days to withdraw from a distance contract, without giving a reason, under Article 52 of the Italian Consumer Code (Legislative Decree 206/2005).

Our courses are an exception, and this is why. They are digital content, and access is created automatically as soon as your payment is confirmed. That is the only way we deliver them: there is no version of the course that arrives later. Article 59(1)(o) of the Consumer Code provides that the right of withdrawal does not apply to digital content once performance has begun, where you expressly requested that and acknowledged the consequence.

What you declare when you order. At checkout, in the text you accept when you confirm the order, you find this declaration, and by completing the order you make it:

I expressly request immediate access to the digital content, before the end of the 14-day withdrawal period, and I acknowledge that once access has been provided I lose my right of withdrawal.

So once your access has been created, the course is not refundable. If you would rather not give up your right of withdrawal, do not complete the order.

Community subscription. The same applies to your first subscription, with the same declaration. Renewals are not new contracts and do not open a new withdrawal period.

What the exception does not touch. It concerns withdrawal, which is the right to change your mind without giving a reason. It has no effect on the legal guarantee of conformity in Article 9: if the content does not work, is incomplete, or does not correspond to what the sales page described, your rights there remain intact.

Where a right of withdrawal does apply, for instance because access had not yet been created, or because the law of your country of residence gives you one, send an email to support@claudiopiccoli.com stating that you withdraw, within 14 days of the confirmation of your order. You may use the standard form in Annex I, part B of the Consumer Code, but you do not have to. We refund every amount you have paid within 14 days of receiving your notice, using the same payment method you used.

8. Refunds outside the right of withdrawal

Beyond the right of withdrawal and beyond the legal guarantee described in Article 9, we do not offer refunds on courses, because the content is delivered in full and immediately.

This does not affect any right you have under mandatory consumer law, which we cannot and do not exclude.

9. Legal guarantee, if the content is not what it should be

Digital content must correspond to its description and must work as it is supposed to. Articles 135-octies and following of the Consumer Code give you a legal guarantee of conformity, and it applies for as long as the content is supplied to you.

If a lesson does not play, a file is missing or corrupted, the members' area is inaccessible for a prolonged period, or the content does not correspond to what the sales page described, write to support@claudiopiccoli.com describing the problem. We will bring the content into conformity at no cost to you within a reasonable time. If we cannot, you are entitled to a proportionate price reduction or, where the lack of conformity is not minor, to terminate the contract and obtain a refund.

10. Access, duration and availability

Lifetime access. Where the sales page states lifetime access, we grant you access to the course for as long as we operate the platform, with no time limit and no recurring fee.

Maintenance and changes. We may update the content, replace lessons, or move the course to a different platform. We may also carry out technical maintenance that makes the members' area temporarily unavailable. We will keep any such interruption as short as possible and, where it is planned, we will give notice.

If we discontinue the platform. We are not obliged to operate the platform for ever. If we decide to discontinue it permanently:

  • we will give you at least 90 days' notice by email;

  • during that period we will make the course materials available for download wherever we are technically able to do so;

  • any instalments not yet due will cease to be due, and we will not charge them;

  • if fewer than 24 months have passed since your purchase, we will refund the part of the price corresponding to the remaining part of those 24 months.

Your account. Access is personal. You may not share your credentials, and you may not resell or transfer your access.

11. Intellectual property and what you may do with the content

All the content of the courses and of the community, videos, texts, images, presentations, downloadable files, the structure of the teaching itself, belongs to us or is used by us under licence, and is protected by copyright.

You may use it for your own learning. You may not record, download (except where a download is expressly offered), copy, republish, share, resell or make it available to anyone else, in whole or in part, and you may not use it to build or promote your own teaching, courses or workshops.

Photographs you take yourself remain yours.

12. Community, conduct

The community is a shared space. We ask you not to publish unlawful content, content that infringes someone else's rights, insults, spam or advertising, and not to publish other members' material outside the community.

If a member's conduct seriously or repeatedly breaches this, we may remove the content, suspend access, or terminate the subscription. We will tell you why. Where the breach is not serious, we will ask you to correct it first.

Where we terminate a subscription for a serious breach, we refund the part of the current period that has not been used.

13. Cancelling the community subscription

You may cancel at any time from your account or by writing to support@claudiopiccoli.com. The cancellation takes effect at the end of the period you have already paid for, and no further payment is taken. Access continues until that date.

We will tell you the price of the following period before any change to it takes effect, at least 30 days in advance, and you may cancel before it applies.

14. Our liability

We are liable for damage we cause you by failing to perform this contract, in accordance with the law.

We do not limit or exclude our liability for death or personal injury caused by our fault, for intent or gross negligence, for any breach of the legal guarantee of conformity, or in any other case where the law does not allow it.

Beyond those cases, and to the extent the law allows, we are not liable for indirect losses such as lost profits or lost business opportunities arising from the use you make of what you learn, and our liability is limited to the amount you have paid for the product concerned.

Photography involves working with animals and with equipment. What you do with the techniques taught is your own choice and your own responsibility.

15. Complaints and disputes

Please write to support@claudiopiccoli.com first. We answer every complaint, and most things are resolved at that stage.

If we cannot agree, you may refer the dispute to an out-of-court dispute resolution body under Articles 141 and following of the Italian Consumer Code, for example the conciliation service of the Chamber of Commerce competent for our registered office. Using it is voluntary and does not prevent you from going to court. (The European Commission's ODR platform ceased operating on 20 July 2025 and is therefore no longer available.)

16. Applicable law and competent court

This contract is governed by Italian law.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer-protection rules of the country in which you habitually reside, and any dispute may be brought before the court of the place where you reside.

17. Changes to these Terms

We may change these Terms for future orders, for example when we change our products, our prices or our procedures, or when the law changes.

Changes apply to orders placed after they are published. They do not change the terms of a purchase you have already made. If a change affects a continuing subscription, we will notify you at least 30 days before it applies, and you may cancel before that date.

The date at the top of this page shows the version in force.

18. Personal data

We process your personal data as described in our Privacy Policy, which explains what we collect, why, for how long we keep it, and the rights you may exercise.

19. Miscellaneous

If any provision of these Terms turns out to be invalid, the rest remains in force.

These Terms, together with the description of the product on its sales page and with the order confirmation we send you, constitute the whole of our agreement.

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